Location: Remote (Portugal-based)
Team: Product & Engineering
HiJiffy is looking for a talented Mid-Level AI Engineer to join our remote team. With you on board, we aim to expand our AI capabilities and take our product to a whole new level.
Youll be part of a motivated and growing product team, working in a friendly, collaborative environment where innovation is encouraged. If youre passionate about AI, eager to push boundaries, and excited to build advanced features that transform guest communication in the hospitality industry, this is the role for you.
What will you do?
- Design and develop NLP applications to power guestagent interactions.
- Build effective text representations to transform natural language into useful features.
- Find, implement, and optimize algorithms and tools for NLP tasks.
- Train, evaluate, and refine models through statistical analysis and experimentation.
- Collaborate with engineers and product teams to integrate AI features into scalable production systems.
- Collect and organize large datasets to create event-driven actions and improve conversation insights.
- Contribute to enhancing reporting systems with AI-driven analytics and automation.
- Stay up-to-date with the rapidly evolving fields of LLMs and machine learning.
Key Requirements
- Solid understanding of NLP techniques (text representation, semantic extraction, classification algorithms).
- Knowledge of big data frameworks and event-driven architectures.
- Experience applying LLMs (e.g., GPT, Gemini, BERT, or similar) and RAG systems in production environments.
- Analytical mindset with excellent problem-solving abilities.
- Strong coding skills with the ability to write robust, testable, and maintainable code in Python.
- Degree in Computer Science, Mathematics, Computational Linguistics, or a related field.
Nice to Have
- Hands-on experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
- Familiarity with cloud platforms such as AWS or Google Cloud.
- Background in the hospitality or SaaS industry.
What do we expect from you?
- You thrive in a collaborative, team-oriented environment.
- Youre reliable, self-motivated, and passionate about delivering high-quality solutions.
- Youre curious, proactive, and eager to explore uncharted AI challenges.
- You value innovation, but also focus on practical, production-ready results.
- Youre comfortable working in a remote-first setup.
What do we offer?
- Flexible working hours
- Monday Afternoons Off
- HiJiffy Perks (wellness, WFH equipment, transportation, etc.)
- Competitive salary & performance-based incentives
- Training programs for career development
- Remote-first environment - role-based in Portugal due to occasional travelling for team events (quarterly off-sites)
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2025, more than 2,100 hotels in over 60 countries reimagine guest communications with HiJiffy's omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, generative AI, and more.
